TERMS & CONDITIONS
All prices are in New Zealand Dollars and inclusive of 15% GST (Goods and Service Tax). Payment will
be made on arrival, the day of your flight. If you have a flight where we are picking up and dropping
off from a venue, please call us 24 – 48 hours prior to make payment over the phone. Our staffed
office hours are between 8.30am – 5.00pm Monday – Sunday.
Backcountry Helicopters reserves the right to change/alter our price or price list at any time and shall
be effective from the date specified.
Credit Card Payments
We accept Visa, Master Card and Debit Cards. We do not take Amex.
Cancellation and Refund Policy
48 hours’ notice of cancellation is required. If cancellation is made within 48 hours’ notice 25% will be
charged to your nominated Credit Card or invoiced to you.
In the event of inclement weather and there is no alternative flight availability on alternative days a
full refund will be made at the point of sale.
If for safety or any other reason Backcountry Helicopters cancels a trip a full refund will be made. If a
trip needs to be shortened for any reason then the difference of any monies paid will be refunded to
the client upon return.
RESPONSIBLE TOURISM AND SAFETY
Backcountry Helicopters is committed to putting your comfort and safety first. We strive to make
every experience we provide an enjoyable and positive one. We understand the importance of flying
smoothly and safely and the comfort and enjoyment this brings to our customers.
Our licence with the Civil Aviation Authority (CAA) part 135 operators ensures we adhere to strict
operating procedures for each helicopter we use. We are dedicated to ensuring excellence in
machine maintenance, safety planning and recurrent pilot training to ensure all tasks are performed
to an exceptional quality.
Our pilots are highly skilled and trained to read weather conditions and understand our mountain
environment. At Backcountry Helicopters we act on the side of caution and if weather is looking
unsuitable or unpredictable and safety is an issue we will look to another option or reschedule your
flight. The call to fly is up to the Pilot in Command and their specialist opinion is final in this matter.
Ensure you have emailed all passengers’ full names and weights to
Phone us on 0800 538 945 or 03 443 8351 the morning of your flight for a weather check.
Arrive 30 minutes before departure time.
Make sure you have appropriate clothing and footwear for your flight (particularly for Heli Siberia
adventures and snow landings).